Terms of Service

1. Agreement to Terms

By accessing or using ClientConnect AI software ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

2. Description of Service

ClientConnect AI is a cloud-based accounting and business management platform that uses artificial intelligence to automate financial processes. Our Service includes:

• - Cloud accounting workspace with AI automation
• - Invoice and client communication management
• - Financial reporting and analytics
• - Data backup and synchronization services
• - Customer support and software updates

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must create an account by providing accurate, complete, and current information. You are responsible for safeguarding your account credentials and for all activities under your account.

3.2 Account Eligibility

• - You must be at least 18 years old
• - You must be legally capable of entering into binding contracts
• - You must not be prohibited from receiving services under applicable laws
• - You must represent a legitimate business or organization

4. Acceptable Use

4.1 Permitted Use

You may use our Service solely for legitimate business accounting, invoicing, and financial management purposes in accordance with these Terms and applicable laws.

4.2 Prohibited Activities

• - Using the Service for any unlawful purpose or illegal activity
• - Attempting to gain unauthorized access to our systems or networks
• - Uploading malicious code, viruses, or other harmful content
• - Reverse engineering, decompiling, or disassembling the software
• - Sharing your account credentials with unauthorized persons
• - Using the Service to send spam or unsolicited communications

5. Subscription and Payment Terms

5.1 Subscription Plans

ClientConnect AI offers various subscription plans with different features and usage limits. Current pricing and plan details are available on our website.

5.2 Payment and Billing

• - Subscription fees are charged monthly or annually based on your selected plan
• - All fees are in South African Rand (ZAR) unless otherwise specified
• - Payment is due immediately upon subscription or renewal
• - We accept major credit cards and electronic payment methods

5.3 Refunds and Cancellation

• - 30-day money-back guarantee for new subscriptions
• - Refund requests must be made within 30 days of initial payment
• - You may cancel your subscription at any time from your account settings
• - Cancelled subscriptions remain active until the end of the current billing period

6. Intellectual Property

6.1 Our Intellectual Property

The Service, including all software, text, graphics, interfaces, and the selection and arrangements thereof, are owned by ClientConnect AI and are protected by copyright, trademark, and other intellectual property laws.

6.2 Your Data

You retain all rights to your business data entered into the Service. By using our Service, you grant us a limited license to use, store, and process your data solely for the purpose of providing the Service to you.

7. Data Privacy and Security

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy and POPIA Compliance documentation, which are incorporated into these Terms by reference.

7.1 Data Protection

• - We implement industry-standard security measures to protect your data
• - Data is encrypted both in transit and at rest
• - We comply with South African data protection laws (POPIA)
• - Regular security audits and penetration testing

8. Service Availability and Support

8.1 Service Uptime

While we strive to maintain high availability, the Service is provided on an "as is" basis. We do not guarantee uninterrupted access or that the Service will be error-free.

8.2 Maintenance and Updates

• - We may perform scheduled maintenance with advance notice
• - Software updates may be delivered automatically
• - Emergency maintenance may occur without notice
• - We reserve the right to modify or discontinue features

9. Limitation of Liability

To the fullest extent permitted by law, ClientConnect AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

9.1 Maximum Liability

Our total liability to you for any claim arising from or relating to these Terms or the Service shall not exceed the amount you paid for the Service in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless ClientConnect AI from any claims, losses, damages, liabilities, and expenses arising from your use of the Service, violation of these Terms, or infringement of any rights of another.

11. Termination

11.1 Termination by You

You may terminate your account at any time by cancelling your subscription through your account settings or by contacting our support team.

11.2 Termination by Us

We may suspend or terminate your account immediately if you breach these Terms or if we determine that your use of the Service poses a risk to us or other users.

11.3 Effect of Termination

• - Your right to use the Service immediately ceases
• - You may export your data within 30 days of termination
• - We may delete your account and data after the retention period
• - Payment obligations for services already provided remain due

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of South Africa. Any disputes arising from these Terms or the Service shall be resolved in the courts of South Africa.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the new Terms.

13.1 Notification of Changes

• - Email notification for material changes
• - In-app notification of updates
• - Updated terms posted on our website
• - 30-day notice period for major changes

14. Contact Information

If you have questions about these Terms, please contact us:

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with our Privacy Policy and POPIA Compliance documentation, constitute the entire agreement between you and ClientConnect AI regarding the Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.